1. General & Account Queries

What is Diva's Choices?

Diva's Choices is an e-commerce platform offering local and imported clothing, fashion imitation jewelry, and lifestyle accessories across Bangladesh.

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account helps you track orders faster and save shipping details for future purchases.

Is Diva's Choices an online-only store?

Currently, we operate as an online store delivering products straight to your doorstep across Bangladesh.

How can I contact customer support?

You can reach us via our Facebook Messenger, WhatsApp, email, or customer care hotline during operational hours.

Are all the products shown on the website in stock?

Most displayed items are in stock. If an item goes out of stock after your order, our team will inform you promptly.

Can I place an order over the phone or social media?

Yes, you can place orders directly through our website, official Facebook page, Instagram DM, or WhatsApp number.

Are the product colors 100% accurate on the website?

We photograph products in studio lighting to capture accurate colors. However, slight variations (5–10%) may occur due to screen settings or device display differences.

Is my personal information secure with Diva's Choices?

Yes, we protect your personal data in accordance with our Privacy Policy and do not share it with unauthorized third parties.

2. Ordering & Customization

How do I place an order on your website?

Browse products, select your desired size/variant, click "Add to Cart" or "Buy Now," fill in your delivery details, and confirm the order.

Can I modify or change my shipping address after placing an order?

Yes, you can update your address if the parcel has not yet been handed over to the courier. Contact our support team immediately to make changes.

Can I cancel my order after confirmation?

Orders can be canceled before shipment. Once dispatched with the courier, cancellation is subject to our delivery terms.

Why was my order canceled by Diva's Choices?

An order may be canceled due to stock unavailability, incomplete contact details, or unverified order confirmation.

Can I pre-order out-of-stock items?

Some popular clothing or jewelry items may be available for pre-order. Check the product page or contact support for pre-order details.

Do you offer customized sizing or designs for clothing?

Currently, we only offer ready-made sizes specified in our product size guides.

How do I choose the correct clothing size?

Please refer to the size chart available on each product page for accurate measurements before purchasing.

Can I add items to an existing order that hasn't shipped yet?

Yes, contact customer support as soon as possible, and we will combine your orders if they haven't been dispatched.

3. Shipping, Delivery & Inspection

Where do you deliver?

We deliver to all locations across Bangladesh.

Which courier services do you use?

We ship via reliable courier partners including Steadfast, Pathao Courier, RedX, and Sundarban Courier.

How long does delivery take inside Dhaka?

Delivery within Dhaka usually takes 2 to 3 working days.

How long does delivery take outside Dhaka?

Delivery outside Dhaka typically takes 3 to 5 working days depending on the location.

What are the delivery charges?

Delivery charges depend on your location and total package weight. The exact charge will be displayed at checkout.

Can I inspect the parcel in front of the delivery agent?

Yes. You must inspect the parcel in front of the delivery person upon arrival.

What if the delivery agent refuses to wait while I check the parcel?

Please contact our customer support line immediately while the delivery agent is still present at your door.

Can I track my order status?

Yes, once dispatched, we provide a courier tracking code or link via SMS or email to monitor your package.

What happens if I miss the delivery attempt?

The courier will usually attempt delivery a second time. If unreachable, the parcel will return to us, and additional shipping charges may apply for re-delivery.

4. Returns & Exchange

What is your return/exchange window?

Returns or exchanges due to damage or wrong items must be reported on the spot while the delivery agent is present.

Can I return an item after the delivery agent leaves?

No, claims for physical damage, missing parts, or wrong items are not accepted after the delivery agent has left.

What conditions must be met for an exchange?

The item must be unused, unwashed, in its original condition, and have all tags and packaging intact, accompanied by an unboxing video or photo proof.

Are imitation jewelry items eligible for return or exchange?

No, due to health and hygiene reasons, imitation fashion jewelry is non-returnable and non-exchangeable once accepted from the delivery agent.

Can I exchange a dress if the size doesn't fit me?

Yes, size exchanges are permitted for eligible clothing items if the requested size is in stock, provided all exchange conditions are met.

Who pays the courier charges for a size exchange?

The customer is responsible for both return and re-shipping courier charges for size-preference exchanges.

Who pays courier charges if I receive a damaged or wrong product?

Diva's Choices will cover all shipping and delivery fees if we sent a defective or incorrect item.

What evidence is required to claim a defective product?

A clear, continuous unboxing video or photo taken during package inspection is required.

Can I exchange an item for a completely different product?

Yes, provided the chosen item is in stock. Any price difference and delivery fees must be cleared by the customer.

5. Refund

When am I eligible for a monetary refund?

Refunds are only issued if you received a defective/wrong product and a replacement is out of stock, or if a pre-paid item is unavailable.

How long does it take to process a refund?

Eligible refunds for online transactions are processed within 3 working days.

How will I receive my refund?

Refunds are sent through the original payment method used during purchase (e.g., bKash, Nagad, bank transfer).

Do I get a cash refund for Cash on Delivery (COD) orders?

For COD orders rejected on the spot, no money is collected, so no refund is needed. If an advance was paid, it will be refunded via Mobile Financial Services (MFS).

Are shipping fees refundable?

Shipping fees are non-refundable unless the return is due to an error or defective item sent by Diva's Choices.

What if my refund takes longer than 3 working days?

If your refund is delayed, please contact our support team with your order ID and payment details for immediate assistance.

6. Payments & Promotions

What payment methods do you accept?

Currently, we accept Cash on Delivery (COD). Online payment gateways (bKash, Nagad, SSLCommerz) will be available soon.

Do I need to pay an advance for Cash on Delivery orders?

Depending on the delivery location or order value, a nominal delivery charge advance may be requested to confirm the order.

Is Cash on Delivery available everywhere in Bangladesh?

Yes, COD is available in most areas covered by our courier partners across Bangladesh.

How do I use a discount coupon or promo code?

Enter your promo code in the "Coupon Code" field at checkout and click "Apply" before finalizing your payment.

Can I apply multiple discount codes to a single order?

Only one promo code or promotional offer can be applied per order unless specified otherwise.

How do I stay updated on sales and special offers?

Follow our social media channels, subscribe to our email newsletter, or register an account on our website.