Privacy Policy

Effective Date: September 21, 2026

Website/Brand Name: Diva's Choices

Welcome to Diva's Choices! We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website/platform.

1. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order or registering on our platform. This includes:

Personal Identity & Contact Information: Name, Phone Number, Email Address, and Delivery/Shipping Address.
Transaction Data: Details about products purchased, order history, and delivery details.

2. How We Use Your Information

We use your information for the following purposes:

Order Processing & Fulfilling: To process your orders, arrange delivery, and provide order updates via SMS, Phone, or Email.
Customer Support: To respond to your inquiries, complaints, or exchanges.
Marketing & Promotional Communications: To send you promotional offers, new arrivals, discount coupons, and updates via Email, SMS, or direct messaging channels. You may opt out of promotional messages at any time.

3. Payment Processing

Cash on Delivery (COD): Currently, we primarily process payments via Cash on Delivery (COD).
Online Payment Gateways: In the future, we may integrate third-party payment gateways (such as SSLCommerz, bKash Gateway, card payments, etc.). When implemented, your payment details will be securely processed by authorized third-party payment processors under their respective security standards. We do not store financial credentials (e.g., credit card numbers or PINs) on our servers.

4. Sharing Information with Third Parties

We do not sell or rent your personal information to third parties. However, we share your necessary personal details under the following circumstances:

Delivery & Logistics Partners: We share your Name, Delivery Address, and Contact Number with trusted courier services across Bangladesh (including, but not limited to, Steadfast, Pathao Courier, RedX, Sundarban Courier) to execute product delivery.
Third-Party Service Providers: We may share necessary details with third-party software, analytical tools, or service providers that assist us in operating our website, marketing campaigns, or logistics.
Legal Requirements: We may disclose your information if required by the laws of Bangladesh or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or opt out of receiving promotional marketing communications.